Our refund and returns policy is valid up to 30 days.
To be eligible for a refund or return, your item must be unused and in the same condition as it was received.
To complete a return, proof of purchase is required.
Once your return is received and inspected, we will send you a confirmation e-mail. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days after product is received back at our store.
Only regular priced items may be refunded. Sale items are final.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
To return your product, you should mail your product to:
Felix T. Jack
13210 Ranch Road 12
Wimberley, Texas 78676
Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.
Domestic: Free shipping on all domestic orders over $100 (not including shipping cost). We ship via FedEx Ground, UPS Ground, FedEx Express and/or USPS Priority Mail/First Class Mail once the order is paid in full.
International: Please contact us for international shipping rates & quotes.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.