Refund and Return Policy

Overview

Our refund and returns policy is valid up to 30 days.

To be eligible for a refund or return, your item must be unused and in the same condition as it was received.

To complete a return, proof of purchase is required.

Refunds

Once your return is received and inspected, we will send you a confirmation e-mail. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days after product is received back at our store.

Sale items

Only regular priced items may be refunded. Sale items are final.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at heath@felixtjack.com.

Shipping Returns

To return your product, you should mail your product to:

Felix T. Jack 13210 RM-12, Wimberley, Texas 78676

Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.

Need help?

Contact us at heath@felixtjack.com for questions related to refunds and returns.